Renewals
Keeping customers happy is the eternal challenge. How often do we hear about new customers being better treated than old ones? Informing existing customers about offers and ensuring they are getting the best deal can be expensive and time consuming, which is why so many companies focus on communicating with new customers and alienate their loyal customer base in the process. Why not let your customers know via text about the best offers available and ask if they are interested? This makes for fewer calls without compromising on your customer care levels.
Intxt will help inform your customers:
- Remind your customer base when they need to renew and give them a good reason to stay with you
- Reward members and loyal customers with highly targeted special offers
- Reduce administration by using SMS to remind customers in place of postal, phone or email reminders
- Improve customer service by using two way SMS to confirm renewals
- Obtain valuable customer feedback by sending mini surveys via SMS
In business, it’s often said that it’s cheaper to retain an existing customer than to acquire a new one. SMS messaging can help any business with a membership or returning customer base to keep people engaged using SMS reminders.
Once your customers are on board, it’s important to use a cost effective method to keep them up to date with exclusive content to remind them why they signed up and to ensure they come back time and again. This is where Intxt can help.
SMS is a great way to communicate to customers that their membership, cover or service is about to expire. Keeping them informed is essential to maintain retention rates. Automatic SMS reminders can be sent to members with their renewal date, using the Intxt API. Include a web link in the message, sending them straight to the renewal page and then track click-through rates with real-time reporting.
Make sure it’s easy for customers to renew their membership and give them a good reason why they should. With a 98% read rate, you can ensure your message gets seen.