Renewals

Keeping customers happy is the eternal challenge. How often do we hear about new customers being better treated than old ones? Informing existing customers about offers and ensuring they are getting the best deal can be expensive and time consuming, which is why so many companies focus on communicating with new customers and alienate their loyal customer base in the process. Why not let your customers know via text about the best offers available and ask if they are interested? This makes for fewer calls without compromising on your customer care levels.

Intxt will help inform your customers: 

  • Remind your customer base when they need to renew and give them a good reason to stay with you
  • Reward members and loyal customers with highly targeted special offers
  • Reduce administration by using SMS to remind customers in place of postal, phone or email reminders
  • Improve customer service by using two way SMS to confirm renewals
  • Obtain valuable customer feedback by sending mini surveys via SMS

In business, it’s often said that it’s cheaper to retain an existing customer than to acquire a new one. SMS messaging can help any business with a membership or returning customer base to keep people engaged using SMS reminders.

Once your customers are on board, it’s important to use a cost effective method to keep them up to date with exclusive content to remind them why they signed up and to ensure they come back time and again. This is where Intxt can help.

SMS is a great way to communicate to customers that their membership, cover or service is about to expire. Keeping them informed is essential to maintain retention rates. Automatic SMS reminders can be sent to members with their renewal date, using the Intxt API. Include a web link in the message, sending them straight to the renewal page and then track click-through rates with real-time reporting.

Make sure it’s easy for customers to renew their membership and give them a good reason why they should. With a 98% read rate, you can ensure your message gets seen.

 

 

 

 

Call us to discuss your requirements on 01295 530000

Fully Managed Service

Our team of mobile messaging experts can create and manage your SMS campaigns, from design to delivery, leaving you to focus on your day to day.

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Data Solutions

Target the right demographic at the right time using our data solutions to ensure your message gets to the right audience

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Client Testimonials

"We looked at several options but liked the way Intxt can send bulk texts quickly and provide us with reply updates to suit the needs of our business. We were surprised by the speed and accuracy of the responses and also by the amount of business we have generated from the campaigns. I have recommended Intxt to several companies all of which have been more than happy with the results. "

"I have found Intxt a fantastic company to work with, very professional and in every campaign, they have offered valuable advice and assisted me in choosing the right promotion for us. Other than putting together a sentence for the actual text message, all of the work and effort is dealt with by Intxt, leaving very little for me to do. We received daily reports listing enquiries and responses and I would have no hesitation in recommending Intxt to other companies considering doing SMS marketing."

"Intxt has provided our business with the opportunity to deploy SMS campaigns in order to contact clients through an alternative channel. We have seen huge impact through SMS, driving sales and engagement. Intxt provide an outstanding service - on call whenever we need a campaign deployed as well as being extremely helpful and informative. I would definitely recommend Intxt."

"I have been using the services of Intext (Hourglass Technologies) for the last year. The advice that they have given me, because I am new to this business, has been unbiased and invaluable. They have both recognised the financial constraints and budgetary controls that I have to work within and have tailored their services accordingly."

"Intxt have constantly provided us with an efficient and reliable service which has allowed us to get messages to our contacts quickly and cost effectively. We have developed a great relationship with the team there who are all friendly, helpful and dedicated to their work. Absolutely no complaints from us and we would definitely recommend them to others!"